At Ikhlas Islamic Clothing Store, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where you need to return or exchange an item. Our Return & Exchange Policy is designed to be straightforward and customer-friendly, ensuring a seamless shopping experience.

Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

• Time Frame: Items must be returned or exchanged within 30 days of the original purchase date.
• Condition of Items: Items must be in their original, unworn, and unwashed condition, with all tags and labels attached. Any items that have been altered, damaged, or show signs of wear will not be eligible for return or exchange.
• Proof of Purchase: A valid receipt or proof of purchase must be provided to process the return or exchange.

Items Not Eligible for Return or Exchange

Certain items are not eligible for return or exchange, including:

• Custom-Made Products: Personalized or custom-made items cannot be returned or exchanged unless they are defective.
• Sale Items: Items purchased during sale events or with promotional discounts are considered final sale and cannot be returned or exchanged.
• Hijabs & Scarves: For hygiene reasons, hijabs and scarves cannot be returned or exchanged.

How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team at [customer service email] with your order number and the reason for the return or exchange. We will provide you with a Return Authorization (RA) number.

2. Package the Item: Carefully package the item in its original packaging, ensuring that it is securely sealed. Include a copy of the receipt and the RA number.

3. Shipping: Send the package to the following address:

   Ikhlas Islamic Clothing Store
   [Your Store’s Return Address]
   United Kingdom

   Please note that customers are responsible for the cost of return shipping unless the item was received in a damaged or defective condition.

Refunds

• Processing Time: Once we receive your return, we will inspect the item to ensure it meets our return policy criteria. Refunds will be processed within 7-10 business days after the inspection is complete.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for the refund to appear on your statement, depending on your financial institution.

Exchanges

• Processing Exchanges: If you wish to exchange an item, please indicate the new size, color, or product you would like in your initial contact with customer service. Exchanges will be processed once the original item is received and inspected.
• Shipping of Exchange Items: We will ship the exchanged item to you at no additional cost for standard shipping. Expedited shipping options may be available for an additional fee.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including the cost of return shipping.

Contact Us

If you have any questions or concerns regarding our Return & Exchange Policy, please do not hesitate to contact us. We are here to assist you and ensure that your shopping experience with Ikhlas Islamic Clothing Store is a pleasant one.